Strategically Thinking: Do Your Customers Feel Special?

Posted:February 15, 2018 | Tags: strategy customer experience

I wanted to back up my iPhone and fired up iTunes to get started. I was greeted with a little pop up that proudly announced that the latest install had been optimized for music listening and no longer supported back up. Hmmm, that’s a decision that I would have liked to have made. Apple is now .99 a month richer as a consequence of doing my backup to the cloud.


Did anyone actually talk to a customer before implementing this new design? I wonder. Truly innovative businesses know more about...

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Strategically Thinking: Consider Scalability in Your Business Model

Posted:February 7, 2018 | Tags: strategy business planning scalability channels canvas

I remember a great commercial some time ago.  Team launches retail website and then anxiously waits for their first customer.  The counter (remember those?) clicks one....then two....and then accelerates so fast that they are overwhelmed.  For sure, that is the second worst problem to have but it can have catastrophic consequences.   

In developing your business model did you consider scalability? It often is a second thought only considered when the flood waters are already rising. ...

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5 Tips to Improve Team Execution

Posted:January 30, 2018 | Tags: project execution team

1. Adopt a project state of mind
- Projects have a beginning and end and result in the delivery of a product or service. Keeping that in mind separates your critical projects from the day to day operations of your business and keeps the focus on the intended outcome.

2. Clearly define roles and responsibilities
- Does everyone know what to do? Make roles clear and let team members know what they need to do to successfully complete the project. Let them figure out how to get it done!

3....

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Thoughts on Strategy

Posted:December 21, 2017 | Tags: strategy business planning

I have been thinking about this missive since chatting with one of my college friends living in the upper Midwest some time ago. He is a sailor and I was rather surprised that he had not taken advantage of opportunities for sailing locally on one of the many beautiful lakes in the region. He explained that there was not much to enjoy just sailing around a lake. He was accustomed to sailing along the east coast where you pick a destination and set your course. The fun is not just in the...

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Thursday Thoughts on Strategy

Posted:August 31, 2017 | Tags: strategy execution alignment pricing business

Thursday Thoughts on Strategy:  When we think about strategy we normally think about big picture objectives that set the trajectory of our organization.  The big picture stuff is, no question, very important and valuable for your business.  We also need to think strategically about all of our operations to be sure they support our overall business strategy.

Businesses are well served to have strategies, for pricing, marketing, sales, talent development, and so on supporting and integrating...

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